Warranties
The warranties we offer are limited to and are the same as the manufacturer’s warranty. Details are available on request.
Booking deposits
Booking deposits for Greenhouses are non-refundable (except in the situation where we are unable to supply your Greenhouse because of a supply issue at our end).
Construction
For construction orders we have specific terms and conditions which include many practical considerations and must be read carefully before placing your order. Agreement is required with these terms and conditions before we will process a construction order to avoid any misunderstandings down the line.
Postponement of delivery by the customer
Customers often need to engage a local builder to prepare a base or Dwarf Walls for the Greenhouse they have ordered and sometimes this causes a delay where you may be unable to take your delivery (or construction) within the agreed time. We understand this perfectly. If however the postponement goes on for a long time it is possible some materials may be affected (e.g. rubber strip may dry up). In this case if the materials are affected due to a long delay at the customer’s side, the replacement cost of such materials will be borne by the customer.
When a customer is not ready to take the Greenhouse at the planned date we will endeavour to swap the construction slot with another customer who is ready, but we cannot inconvenience other customers by pushing their time slots off to accommodate someone who is not ready.
Should the customer need to delay delivery beyond three months from the originally planned delivery date we reserve the right to require the customer to pay the balance due for the kit on their order.
Lead times
Lead times quoted for Greenhouses at time of order are given in good faith but are non binding. Delays can happen when our suppliers have a sudden rush on production, where bad weather causes delays on shipping and construction, strikes etc.